Online Media, Internet and E-Commerce
I provide on-going account management ensuring that business customers are happy with the services offered by Dealfish Kenya,share ideas and exceed targets relating to website traffic growth,revenue growth and continuous product/brand development.
I am also responsible for cultivating and sustaining concrete customer relations through regular meetings, handling customer inquiries and identifying their needs.I hold and participate in regular performance meetings with the teams and provide reports on the same.
I prepare and present business proposals and reports to management, carry out extensive research on business and market trends and incorporate those results in the sales strategies while actively gathering market and competitor intelligence.
Customer Service Consultant | Financial Services | Stanbic Bank
Kisumu, Kenya | 2008 - 2010
Accounting, Banking and Finance
I was responsible for placing and managing clients’ orders through the company database system i.e. buying and selling of shares at the Nairobi Stock Exchange(NSE) while actively interacting face to face with walk-in, retail and prospective clients.
I attended to customer queries, transaction requests and received customer complaints routing these to appropriate channels where necessary.
I was responsible for managing the risks associated with handing up and control of cheques, share certificates and CDSC documents. I also kept abreast with developments at the NSE.
I recommended and implemented timely intervention strategies on matters related to customer care, identified customer needs and proposed options of meeting these needs.
Customer Service Representative | Telvista Inc.
Grapevine, United States of America | 2002 - 2003
Answered incoming telephone calls, responded to customer queries and solved problems according to standardized procedures while maintaining a courteous manner.
Delivered quality customer service and built relationships with prospective customers.
Received calls from prospective customers and explained the service offered.
Informed current and prospective customers of promotions and new or upgraded products.
Explained product options, related charges and mandatory disclosures clearly and concisely.
Used product information, client tools, scripting, and rebuttals to overcome resistance.
Handled difficult and/or sensitive questions and emotional customers while maintaining professional demeanor.
Entered relevant customer payment information into the computer database system.
Kenya Psychological Association
Member, 2009 - present
The Kenya Psychological Association presence seeks to enhance psychological mental health of citizens in this nation believing Kenya cannot achieve Vision 2030 if we do not take our mental health seriously.
AUTISM SOCIETY OF KENYA
VOLUNTEER, 2006 - 2006
Volunteered in the everyday activities of running the school with children living with Autism.These included teaching, making their meals, exercise activities, doing reports on their progress or anything that needed special/more attention