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Gloria Michelle Otieno

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Gloria Michelle Otieno

Gloria Michelle Otieno

Nickname: 'Lady CEO'

CEO/ Recruitment Director


Currently resides in: Nairobi, Kenya

Born in Mombasa Kenya

CEO and one of the directors at Recours Four Kenya Consultants Ltd. She has an entrepreneurial &empress state of mind with a keen eye for detail. Many say she is meticulous in all duties she performs . She achieves all goals she sets her mind into doing. Perfectionist is an understatement when it comes to this CEO.

Specialities
Educational events management, Empowering & advancing youth,Life skills, Customer experience, Guest Experience, Health and safety, Alternative medicine, Training & Mentoring new hires, Market research.

Contact details

gloria.michelle@r4kenya.com


Web presence

Business Address

Westlands, Nairobi, Kenya

Professional details

Current Position(s)

Director | Recruitment | Recours Four Kenya Consultants Ltd
Nairobi, Kenya | 2013 - present

Human Resources and Recruitment

1.Recruitment & Selection
2. Training & Development
3. Staffing and Design/development of Corporate Uniforms


Previous Position(s)

Customer Service Agent & Mentor | Kenya Airways
2011 - 2013

Transportation and Logistics

1) Customer care

2) Transfer desk operations for transit passengers

3) Passenger and baggage Handling

4) Departures and boarding of passengers

5) Meet and assist of flights

6) Deal with customer complaints

7) Oversee first class Business lounges: The Simba lounge

8) Mentor to Junior staff


Promotions and Marketing Team Leader, Part Time | Isilumko Staffing
2006 - 2008

Human Resources and Recruitment

1) Led a team of 8 student staff

2) Ensure daily sales targets are met.

3) Follow up of consumer products and lias with direct customers

4) Supervise printing of leaflets and distribution.

5) Responsible for the success, satisfaction and development of the team

6) Allocate duties and brief staff on daily expectations.

7) Implement and Monitor the efforts of the team members, constantly motivate them.


Intern | Kisiwani Pharmacy, Mombasa
2006 - 2007

1) Interpretation and record of prescriptions

2) Daily maintenance of hygiene in the pharmacy

3) Dispensing of over the counter medication under supervision of a pharmacist.

4) Count and pour of medication.

5) Consultation of patients under supervision of a senior pharmacist.

Educational history

Secondary

St. Lucie Kiriri Girls, Nairobi, Kenya (2002)

Tertiary

Management University of Africa

Nairobi, Kenya | 2014 - present

Management and Leadership (BML) - Human Resources management and services

School of Leadership

Kenya Airways Pride Centre

2011 - 2011

Certificate in Airline Passsenger Services

C'entre D'etudes de Langue

2000 - 2002

Diploma In French

Nelson Mandela Metropolitan University

Completed 2010

Baccalaureus Pharmaciae ( BPHARM ) - Pharmacy

St. Lucie Kiriri Girls High School, Nairobi

Completed 2002

K.C.S.E - Maths, English, Bio, Chem, Physics, Geography, C.R.E, Agriculture, French

Achievements

Awards

Top Academic Student in training | 2011

Kenya Airways

Mentor | 2012

Kenya Airways

media exposure

Economic Insight Magazine | 2014

Featured in the economic insight magazine that will be out mid Feb 2014

Academic Achievements

Top French Student | 2002

St. Lucie Kiriri Girls High School

Top Academic Sudent in training class | 2011

Kenya Airways Pride Centre

Activities

Memberships

Recruitment Leaders Worldwide

Member

Recruitment Practice Standards

Member, 2014 - present

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