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INNOCENT TANUI

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INNOCENT TANUI

Nickname: 'INNO'

BUSINESS MAN


Currently resides in: Nairobi, Kenya

Born in Eldoret Kenya

While working as an operations officer and handling client services I have acquired many skills as well as personal qualities that are extremely useful. I am extremely motivated, personable and detail-oriented, which is vital while pursuing a career as an operations manager. I am experience in providing administrative support for various departments including general staff, a sales team, attorneys, as well as at the executive level. My general duties could include anything from general administration and secretarial duties, to providing clients support, handling the production of documents and depositions, as well as project management and meeting and event coordination. I am also well versed in resolving a wide range of administrative issues as well as client problems and inquiries. I maintain excellent communication skills and problem resolution abilities. This experience allows to me work well as a team as I am able to communicate well to others and also listen and take direction. I have always been someone who needs to fix any and every problem and insist on things being done correctly, so being a natural problem solver is extremely important for me professionally and personally.

Contact details

vtanui81@gmail.com

marshvilleent@gmail.com

O: 020-324-2555

M: (+254) 727165157


Web presence

Professional details

Current Position(s)

OPERATIONS OFFICER | AGENCY BANKING/ PAYMENT SERVICES | Postal Corporation of Kenya
Nairobi, Kenya | 2013 - present

Accounting, Banking and Finance

Co-ordinate and liaise with principal on float requisitions for principal operating outlets.
Co-ordinate the operational supplies stocks e.g. register books, pos rolls, airtime requisitions e.t.c between the principal and the region.
Ensure that all the faulty pos/phones from the regions are forwarded to the principals for repairs.
Preparation of performance review reports on the agencies.
Arrange for the creation and training of new and additional tellers on all agencies.
Preparation and distribution of operational circulars to the field.
Handling of enquiries and preparation of training itineraries for existing or any other banks that may come on board.
Distribution of float to the postal outlets.
Assist in doing reversals for erroneous payment postings .
Ensure prompt response to enquiries ie.pin reset, Sim-card replacement.
Co-ordinate with the principal/regions to ensure business continuity.


Agency Banking | Postal Corporation of Kenya
2013 - present

• Co-ordinate and liaise with KCB on float requisitions for KCB operating outlets.
• Co-ordinate the operational supplies stocks e.g. register books, pos rolls, airtime requisitions e.t.c between the principal and the region.
• Ensure that all the faulty pos/phones from the regions are forwarded to the principals for repairs.
• Preparation of performance review reports on the agencies.
• Arrange for the creation and training of new and additional tellers on all agencies.
• Preparation and distribution of operational circulars to the field.
• Handling of enquiries and preparation of training itineraries for existing or any other banks that may come on board.
• Distribution of float to the postal outlets.
• Assist in doing reversals for erroneous payment postings (Faulu).
• Ensure prompt response to enquiries ie.pin reset, Sim-card replacement.
• Co-ordinate with the principal/regions to ensure business continuity.

Any other duties assigned by senior officers.


Previous Position(s)

Customer advisor | Barclays
2013 - 2013

I processed cheque, cash and direct debit payments, withdrawals and deal with enquires from customers.

Educational history

Secondary

KOELEL HIGH SCHOOL, Nakuru, Kenya (2007)

Tertiary

Moi University

2008 - 2012

Bachelor of Business Management - Banking and Financial Support Services

Moi University

2008 - 2012

Bachelor of Business Management - Banking and Financial Support Services

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