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Mahboob Ahmed

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Mahboob Ahmed

Financial Services Professional


Born in Nairobi Kenya

Curious, open minded.

Contact details

O: 0720733341

M: 0722502354


Web presence

Professional details

Current Position(s)

Data Champion | Retail Sales | Safaricom
Nairobi, Kenya | 2010 - present

ICT and Telecommunications

Revenue generation

Ensure the attainment of individual revenue target towards the team target through the sales of data devices & direct support

Escalations and Resolutions

Ensure prompt escalation of all issues not resolved online to the relevant sections or departments and source expertise where necessary.
Follow up on escalated matters and provide feedback

Sales Support & Training

Maintain Product knowledge on all Safaricom products to enable customer resolution
Provide technical training to the retail staff to ensure the team is up to speed on all data functions.

Role relates with Safaricom subscribers, Enterprise, Network Quality, Support Centre, R&D, Marketing, ANO, VAS, Corporate Sales, , IT, Credit Control, Network Quality, Engineering and Contact Centre Support Centre


Data Champion | Safaricom
2009 - present

ICT and Telecommunications

Revenue generation

Ensure the attainment of individual revenue target towards the team target through the sales of data devices & direct support

Escalations and Resolutions

Ensure prompt escalation of all issues not resolved online to the relevant sections or departments and source expertise where necessary.
Follow up on escalated matters and provide feedback

Sales Support & Training

Maintain Product knowledge on all Safaricom products to enable customer resolution
Provide technical training to the retail staff to ensure the team is up to speed on all data functions.

Role relates with Safaricom subscribers, Enterprise, Network Quality, Support Centre, R&D, Marketing, ANO, VAS, Corporate Sales, , IT, Credit Control, Network Quality, Engineering and Contact Centre Support Centre


Previous Position(s)

Data Champion - Retail | Safaricom
2010 - 2012

ICT and Telecommunications


Data Champion - Retail | Safaricom
2010 - 2012

ICT and Telecommunications


RCA | Safaricom
2009 - 2010

ICT and Telecommunications

Delivering sales revenue as per set shop performance targets and deliver high quality customer service to all customers during interaction


RCA | Safaricom
2009 - 2010

ICT and Telecommunications

Delivering sales revenue as per set shop performance targets and deliver high quality customer service to all customers during interaction


V.P F & A | AIESEC
2008 - 2009

Human Resources and Recruitment

• Recording: accounting for the financial transactions of AIESEC University of Nairobi
• Budgeting: estimating future income and expenditures based on the association's plans.
• Controlling: monitoring the budgets and other financial systems.


Sales Representative | First Community Bank
Nairobi, Kenya | 2008 - 2009

Accounting, Banking and Finance

1. To market the bank's products to a wide category of consumers.


V.P F & A | AIESEC
2008 - 2009

Human Resources and Recruitment

• Recording: accounting for the financial transactions of AIESEC University of Nairobi
• Budgeting: estimating future income and expenditures based on the association's plans.
• Controlling: monitoring the budgets and other financial systems.


Sales Representative | First Community Bank
2008 - 2009

Accounting, Banking and Finance

1. To market the bank's products to a wide category of consumers.


V.P F & A | AIESEC NAIROBI
2006 - 2007

Accounting, Banking and Finance

Working under the HR team in compiling member databases and keeping the resource file updated.
Nov 2008 ­ May,2009 -V.P Finance & Administration
Responsibilities
· Recording: accounting for the financial transactions of AIESEC University of Nairobi
· Budgeting: estimating future income and expenditures based on the association's plans.
· Controlling: monitoring the budgets and other financial systems.


V.P F & A | AIESEC NAIROBI
2006 - 2007

Accounting, Banking and Finance

Working under the HR team in compiling member databases and keeping the resource file updated.
Nov 2008 ­ May,2009 -V.P Finance & Administration
Responsibilities
· Recording: accounting for the financial transactions of AIESEC University of Nairobi
· Budgeting: estimating future income and expenditures based on the association's plans.
· Controlling: monitoring the budgets and other financial systems.

Educational history

Tertiary

University of Nairobi

2010 - 2012

Master of Arts (M.A.) - Project Planning and Managment

University of Nairobi

2010 - 2012

Master of Arts (M.A.) - Project Planning and Managment

University of Nairobi

2006 - 2008

Bachelor of Commerce (B.Com.) - Accounting and Finance

University of Nairobi

2006 - 2008

Bachelor of Commerce (B.Com.) - Accounting and Finance

Institute of Advanced Technology Nairobi

2005 - 2005

International computer driving license - International Computer

Institute of Advanced Technology Nairobi

2005 - 2005

International computer driving license - International Computer

Mang'u High School Thika

2001 - 2004

KCSE - Mathematics and Statistics

Mang'u High School Thika

2001 - 2004

KCSE - Mathematics and Statistics

Activities

Memberships

AIESEC Kenya

Alumnus, 2007 - present

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