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Moses Ndungu

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Moses Ndungu

Nickname: 'Mozy'

Team Leader at MIH Internet Africa - Mocality


Born in Kiambu Kenya

Powering Solution and Getting it Done.

Contact details

moses@mocality.com

O: 254(020)2638916

M: 254739120888


Web presence

Business Address

Kilimani, Nairobi, Kenya

Professional details

Current Position(s)

Team Leader Customer Service & Moderation | MIH Internet Group | Mocality
2011 - present

Online Media, Internet and E-Commerce

Customer Service, Moderation, Data Quality, Reporting. Customer relations. Training.


Product Ambassador | MIH Internet Africa - Mocality
2010 - present

Online Media, Internet and E-Commerce

Present and sell company products and services to current and potential clients
Install product and demonstrate its use at the customer site
Deliver presentations of the products at customer sites
Meet set targets
Provide feedback from members and potential customers to enhance product performance and service delivery
Support product development by testing new product releases and acting as a Senior User
Identify and make contact with potential customers
Maintain contact with existing and potential customers to promote sign ups and in depth use of product.
Assist in the identification of opportunities for new services and for enhancement and development of existing products
Understand the market in which the company operates and how the company’s products and services are used within that market
Handle customer complaints
Identify and resolve client concerns
Communicate new product and service opportunities, special developments, information, or feedback gathered through field activity to appropriate company staff
Follow up on new leads and referrals resulting from field activity
Identify sales prospects and contact these and other accounts as assigned
Develop and maintain sales materials and current product knowledge
Establish and maintain current client and potential client relationships
Provide on-the-job training to new sales employees
Manage account services through quality checks and other follow-up
Assists in the implementation of company marketing plans as needed
Other duties as assigned


Previous Position(s)

Samsung Retail Representative | Samsung
2009 - 2010

Manufacturing and Industrial

trade market programs, customer relationship management, new business acquisition, client support,market intelligence


Merchandiser | LG Electronics
Nairobi, Kenya | 2008 - 2009

Consumer Goods, Fashion and Retail


Customer Advisor-Lead Generator | Barclays Bank Of Kenya Limited
Nairobi, Kenya | 2008 - 2009

Accounting, Banking and Finance

Identifying and recruiting suitable Accounts and Loans clients both corporate and individual.
Looking for and recruiting new customers while providing the existing ones with more suitable products to suit their needs.
Develop individual sales& marketing strategies in all aspects to aid in delivering the expected results.
Ensuring the market is aware of the products Barclays bank offers and updating them on any developments.
Maintaining a cordial relationship with clients to ensure that there is customer royalty and notifying them of any changes as soon as they arise.

Educational history

Secondary

Murang'a High School(KCSE), Murang'a, Kenya (2002)

Tertiary

Africa Centre of Internet Marketing

2011 - 2011

Certificate - SEO

Shang Tao Media Arts College

Nairobi, Kenya | 2004 - 2005

3D Graphics & Multimedia - Multimedia

Institute of Advanced Technology

Nairobi, Kenya | 2002 - 2004

International Computer Driving License - Information and Technology

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